Ko99 Privacy Policy – Your Information Is Safe With Us

1Introduction

Ko99 ("we", "us", "platform") takes your privacy seriously. This Privacy Policy explains what information we collect about you when you use the ko99 website or app, and how that information is managed.

By accessing ko99 or creating an account, you agree to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform.

2What Information We Collect

Ko99 collects two types of data — information you provide directly, and information collected automatically as you use the platform.

Information Provided Directly

• Name, email address, phone number, and date of birth.
• National ID or passport details (for KYC verification).
• Payment details such as mobile banking numbers or bank account information.
• Gaming preferences and account settings.
• Details of your interactions with our support team.

Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• How long you spent on the platform and which pages you visited.
• Transaction history and gaming activity logs.
• Data collected through cookies and similar tracking technologies.

3How We Use Your Information

Ko99 uses your data only for specific, defined purposes. We never use it beyond what is necessary, and selling your information to advertising companies is strictly against our privacy policy.

• 1 Account Management: Your information is used to create, verify, and secure your account.
• 2 Transaction Processing: Payment information is used to process deposits, withdrawals, and bonus payouts.
• 3 Customer Support: Your contact information is used to respond to your questions and resolve any complaints.
• 4 Security Guaranteed: Data is analyzed to prevent fraud, money laundering, and unauthorized access.
• 5 Service Improvement: Usage patterns are analyzed to continuously improve the platform experience.
• 6 Legal Compliance: Data is used to meet regulatory requirements and maintain accurate records.
• 7 Responsible Gaming: Data is used to identify signs of problem gambling and to alert or support members accordingly.

4Data Sharing Policy

Ko99 does not sell or rent your personal information to third parties. However, data may be shared in the following limited circumstances:

• Service Partners: Payment processors, KYC verification agencies, and technology infrastructure providers receive the data necessary to deliver their services. They are also bound by our privacy policy.
• Legal Obligations: ko99 is legally required to provide information when ordered by a court, government investigation, or regulatory authority.
• Fraud Prevention: Suspicious activity information may be shared with international anti-fraud organizations.
• Business Transfers: In the event of a change in ko99's ownership, user data may be transferred to the new owner, who will also be required to comply with this policy.

5Cookies & Tracking Technologies

Ko99's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

You can also manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect how the platform functions.

6Data Security Measures

Ko99 employs industry-leading security technology to protect your data. Our security infrastructure is continuously monitored and upgraded.

• SSL/TLS Encryption: All data transmitted on the platform is protected by 256-bit SSL encryption.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are in place at the server level.
• Encrypted Storage: Sensitive data such as passwords is stored as hashed values — no employee can view them.
• Regular Security Audits: Third-party security experts conduct regular vulnerability assessments of our systems.
• Restricted Access: Only authorized personnel can access information on a need-to-know basis.

7Data Retention Period

Ko99 does not store your data indefinitely. Retention periods are determined based on the type of data and the purpose it was collected for:

Once the retention period expires, data is securely deleted or anonymized.

8Your Rights

Under ko99's privacy policy, you have several important rights over your own data. You may exercise these rights at any time:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that the use of certain data be restricted.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.

9Child & Minor Protection

The ko99 platform is strictly for users aged 18 and above. We never knowingly collect or process data from minors.

• Age verification is mandatory at the time of registration.
• Age is verified as part of the KYC process.
• Any account found to belong to a minor will be closed and the associated data will be deleted.
• If parents have any suspicion, they should contact support immediately.

10International Data Transfers

As an international platform, ko99 may store or process your data on servers outside Bangladesh — for example, our cloud infrastructure or payment processors may be located in various countries.

In such cases, we ensure that the destination country has adequate data protection regulations in place, or that contractual safeguards have been established with our partners.

11Policy Updates

Ko99 may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the platform and, where applicable, notify you by email.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

12Contact Us

For any questions, concerns, or requests regarding our privacy policy, contact the ko99 support team directly. We typically respond within 24–72 hours.

• Live Chat: Click the chat button at the bottom right of the platform — it's the fastest way to get a response.
• Email: support@ko99.ws
• FAQ: For answers to common questions FAQ Page See.