Ko99 believes gaming should be fun, not stressful. Through responsible play, you can set your own limits, protect your family, and keep gaming purely as a form of entertainment.
At ko99, we know gaming is a great source of entertainment for many. But for some, it can spiral out of control. That's why we're genuinely committed to responsible play — not just on paper, but in practice.
Our responsible gaming platform includes deposit limits, session timers, self-exclusion, and real-time activity monitoring — giving you full control over your gaming.
Remember — responsible play doesn't mean less fun. It simply ensures that gaming remains a positive part of your life. ko99 wants you to enjoy gaming safely and happily for the long term.
The bottom line: Gaming is entertainment, not a source of income. Always bet only what you can afford to lose without it affecting your life.
We built these tools with every member's well-being in mind. They're completely free and available to use at any time.
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, no additional funds can be added to your account beyond that amount. It's the most effective way to prevent overspending.
After a set period, you'll automatically receive a warning or your session will end. This helps prevent hours of unintentional play. You choose the time limit yourself.
You can remove yourself from the platform for a set period — anywhere from 7 days to a permanent account closure. During this time, logging in will be completely blocked.
A pop-up will appear at regular intervals showing how long you've been playing and how much you've spent. This keeps you informed so you can make mindful decisions.
Gaming will automatically stop once you've lost a set amount. This removes the risk of blowing past your budget on a bad day. It's one of the most important safeguards for responsible play.
Password protection and device lock features are available to prevent underage family members from accessing the platform. No one under 18 is permitted to open an account.
Problem gaming doesn't always appear overnight. Warning signs tend to build up gradually, signaling that things may be getting out of hand. If you notice these signs in yourself or someone close to you, take action right away.
If you notice any warning signs, don't wait — reach out to ko99 support or seek professional help. It's not a sign of weakness; it's a sign of courage.
Read through the questions below carefully and check off any that apply to your current situation.
You can enable or adjust any of these tools at any time from your account settings after logging in.
Log in to your account and click the profile icon in the top right. Then select the "Responsible Gaming" option.
Set a deposit limit, loss limit, session time — any one or all of them together. Enter your values and confirm.
Limits you set take effect immediately. Increasing a limit requires a 24–72 hour cooling period, which helps prevent impulsive decisions.
When you're close to your limit, ko99 will automatically alert you — helping you avoid unintended overspending.
You can view your full gaming history from Account Settings — time spent playing, total winnings, and losses, all displayed clearly and transparently.
Our support team is available via live chat 24/7, 7 days a week for any concerns you have. Complete confidentiality is guaranteed.
Here's an example. Say you've set a monthly deposit limit of ৳5,000 and a loss limit of ৳2,000 — this tracker shows how much of each limit you've used.
As you approach your limit, the tracker changes color and sends you a notification. Once the limit is reached, deposits are blocked — that's responsible gaming protection in action.
Limits reset at the start of each month. Decreasing a limit takes effect immediately, while increasing one is subject to a cooling period.
* This is an example only. Your actual tracker can be found in your account settings.
Every ko99 member has the right to a safe gaming experience. We make sure no one plays under pressure or in an unhealthy state.
Ko99 does not allow anyone under 18 to create an account. Age verification is mandatory during registration, and identity documents are checked as part of the KYC process.
If any minor in your household uses your device, take the following steps:
Set your limits, stay safe, and keep gaming purely for fun. Your protection at ko99 is our responsibility.